Turnover is a big concern in the hospitality industry; after hitting a recent low in 2010, it’s been rising for the past few years, reaching 66.3 percent in 2014. A strengthening economy could boost that rate even further, so it’s important hospitality employers look over their compensation and benefits packages to ensure they’re competitive.
Hospitality employers may face some challenges coordinating benefits for widespread locations or across collective bargaining units. In addition, differing benefits packages may go into effect at different times, creating multiple open enrollment times for different employees. Communication is always important when it comes to employee benefits; it takes an even bigger role for HR leaders in the hospitality industry. With that in mind, consider some of these industry-leading hospitality benefits.
Full Benefits for Part-Time Staff
While some employers have been cutting back on employer-offered benefits for part-time workers because of new ACA rules, Marriott International offers its benefits to all employees, full- and part-time. While the package varies by country of employment, hours of service do not dictate whether employees get them or not.
Schedules in the hospitality industry can vary, and employees may be expected to go above and beyond during their shifts. Offering employees flexibility and a voice in when they’re scheduled can go a long way toward building employee loyalty. Paid sick leave is considered a good perk, while Kimpton Hotels and Restaurants, which operates a chain of boutique hotels, goes above and beyond by offering eligible employees paid sabbaticals.
Many hotel brands offer employees the option of staying free at their hotels around the world. Restaurants may offer one free meal per shift to employees or discounts for family meals. Employees who work at a Marriott for 25 years earn the right to lifetime free stays.
Training and development help ensure your employees provide top-notch service, and can help recruit and retain your best employees. Marriott says its associates average 78 hours of training and 34 hours of professional development each year. Darden says its employees receive 40 to 80 hours of training as new employees.
The hospitality industry relies on culture, and people want to feel like they’re a part of something bigger. Kimpton has made Fortune’s list of 100 Best Companies to Work For because of its high marks on culture. The company prides itself on its open and accepting workplace attitude that spills over into how it treats guests.
The Ritz-Carlton is known for allowing employees to spend $2,000 on a guest to make that stay amazing. This level of empowerment encourages them to find ways to make the customer experience extraordinary — and fosters pride in the organization among employees.
Winston Benefits is an HR solutions company that helps businesses enhance and optimize employee benefit plans, enrich compensation and rewards programs, and save money on benefits communication, enrollment and administration. Contact us to learn more.