Employees feel like they get the right information to make educated health care decisions for themselves and their families, but less than half ask about the cost of care when they go to receive treatment. That’s the big takeaway from a recent survey conducted by Benz Communications and Quantum Workplace, in which 69 percent of respondents said they have enough information to get the right health care, but only 48 percent always ask their provider how much the care will cost.
Consumers generally don’t have the experience necessary to do effective cost comparisons in the health care market, says Jeanne Pinder, founder and CEO of Clear Health Costs, which provides crowd-sourced information that can give consumers insights into costs for various procedures. “You don’t get multiple MRIs, so you don’t have multiple comparison points,” she says. People generally don’t have the experience to say, “Is that a cheap MRI, or an expensive MRI?” and simply find ways to deal with the cost when the bill comes.